Senior Practice Associate — Patient Access Lead

61st Street Service Corp; City of White Plains (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

The 61st Street Service Corp in White Plains is hiring for a Practice Associate III to support ColumbiaDoctors’ front-end operations. You will help with patient registration, scheduling, and front desk inquiries, delivering an exceptional patient experience with kindness and integrity.

The role requires strong organizational and communication skills, 5 years of relevant experience, and proficiency in Microsoft Office.

Qualifications

• High school diploma or equivalency is required.
• A minimum of 5 years' relevant experience.
• Advanced knowledge of Medical Terminology.

Responsibilities

• Greet patients and visitors; answer patient telephone calls promptly.
• Review schedules to ensure visit accuracy and resolve issues.
• Obtain registration and intake information for efficient check-in and verify/update insurance information prior to appointment.
• Schedule follow-up appointments, referrals, and prior authorizations as needed.
• Coordinate and schedule office visits and procedures; prepare requisitions for ancillary services.
• May collect time-of-service payments and balance cash drawer in the EHR.
• Communicate insurance participation and financial responsibility to patients.
• May rotate to other sites; supervise tasks and mentor teammates.
• Assist with special projects and onboarding as needed.
• Resolve escalated insurance issues and escalate for resolution when appropriate.
• Lead collaborative team discussions on scheduling and patient flow.

Skills

Customer service

Communication skills

MS Office

EPIC/EHR

Mentoring

Team leadership

Education

High school diploma

Tools

Microsoft Office (Word & Excel)

Job description

The 61st Street Service Corp in White Plains is hiring for a Practice Associate III to support ColumbiaDoctors’ front-end operations. You will help with patient registration, scheduling, and front desk inquiries, delivering an exceptional patient experience with kindness and integrity.

The role requires strong organizational and communication skills, 5 years of relevant experience, and proficiency in Microsoft Office.