Senior Practice Associate (Orthopedics) - Patient Operations

61st Street Service Corporation; New York (NY); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Job summary

61st Street Service Corporation in the Northeast supports ColumbiaDoctors by providing administrative and clinical staff. The Practice Associate IV (Orthopedic Surgery) is an experienced professional delivering medical practice support, handling complex scheduling, registrations, and patient flow in the EHR, with mentorship for junior associates.

You will greet patients, verify insurance, arrange follow-ups, obtain prior authorizations, and coordinate surgical scheduling.

Qualifications

• Associate's degree required; may be substituted by 2 years of relevant experience.
• Minimum 5 years’ relevant experience or combination of certifications and coursework.
• Excellent customer service orientation and ability to deliver exceptional service with tact and sensitivity.
• Organized and able to manage a demanding workload and moderately complex cases.
• Ability to mentor teammates and present a positive image of the practice; adaptable.
• Strong verbal and written communication skills; able to communicate with multiple stakeholders.
• Prior experience with EPIC/EHR and training is preferred; healthcare setting experience preferred.
• Bilingual English/Spanish a plus, but not required.

Responsibilities

• Greet patients and visitors and answer patient calls.
• Review daily/weekly schedule for accuracy of provider, visit reason, and type.
• Obtain registration info and verify/update insurance eligibility in the EHR.
• Schedule follow-up appointments, referrals, and prior authorizations as needed.
• Coordinate surgical scheduling in Epic and manage check-in/out details.
• Schedule post-operative visits and other tests per physician instructions.
• Serve as first point of escalation for complex cases or scheduling issues.
• May rotate to other sites; may supervise tasks and act as team lead.
• Provide cross-coverage and training to staff; support special projects.
• Track compliance and training requirements; deliver front-end education sessions.

Skills

Customer service

Communication

Organizational skills

Mentoring teammates

Professional demeanor

Education

Associate degree (or 2 years relevant experience)

Tools

EPIC/EHR

Microsoft Office

Job description

61st Street Service Corporation in the Northeast supports ColumbiaDoctors by providing administrative and clinical staff. The Practice Associate IV (Orthopedic Surgery) is an experienced professional delivering medical practice support, handling complex scheduling, registrations, and patient flow in the EHR, with mentorship for junior associates.

You will greet patients, verify insurance, arrange follow-ups, obtain prior authorizations, and coordinate surgical scheduling.