Orthopedic Practice Associate IV - Lead & Mentor

servcorphr; New York (NY); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Healthcare benefits

Paid Time Off

Job summary

61st Street Service Corporation supports ColumbiaDoctors by providing administrative and clinical staff to ensure top‑notch patient care. The Practice Associate IV (Orthopedic Surgery) brings seasoned practice support, handles escalations, and mentors junior associates to uphold a service‑oriented, trustful culture.

The role requires an Associate’s degree (or 2 years of relevant experience) and 5+ years of experience, with strong customer service, organizational skills, and proficiency in

Qualifications

• Associate's degree required; may be substituted by 2 years of relevant experience.
• 5+ years’ relevant experience or combination of certifications, coursework and experience.
• Strong customer service orientation with tact, respect and sensitivity.
• Organized with the ability to manage a demanding workload and moderately complex cases.
• Ability to mentor teammates and maintain a professional, compassionate demeanor.

Responsibilities

• Greet patients and visitors and answer patient telephone calls.
• Review the daily and weekly schedule for provider accuracy, visit type, and insurance participation.
• Obtain registration and intake information; verify insurance and update EHR before appointments.
• Schedule follow-up appointments, referrals, and prior authorizations as needed.
• Arrange surgical requests and coordinate scheduling of procedures in Epic; ensure accurate check-in/out in the EHR.
• Schedule post-operative and follow-up appointments and related tests.
• Serve as first point of escalation for complex cases or scheduling issues.
• May rotate to other sites; may act as Team Lead or Preceptor.
• Provide cross-coverage to providers as needed and assist with special projects.
• Provide educational sessions to train new staff and track unit compliance.

Skills

Customer service orientation

Verbal and written communication

Organization and workload management

Mentoring teammates

Adaptability

Learning new systems

Education

Associate's degree

Tools

Microsoft Office

EPIC/EHR

Training

Job description

61st Street Service Corporation supports ColumbiaDoctors by providing administrative and clinical staff to ensure top‑notch patient care. The Practice Associate IV (Orthopedic Surgery) brings seasoned practice support, handles escalations, and mentors junior associates to uphold a service‑oriented, trustful culture.

The role requires an Associate’s degree (or 2 years of relevant experience) and 5+ years of experience, with strong customer service, organizational skills, and proficiency in