Practice Associate II — Patient Services (Manhattan)

61st Street Service Corp; New York (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

The 61st Street Service Corporation provides administrative and clinical support staff for ColumbiaDoctors in Manhattan. This position supports patient arrival, registration, scheduling, and overall exceptional patient experience within a compassionate care team.

The Practice Associate II role emphasizes kindness, inclusion, integrity, accountability, and excellence as part of the patient-centric care philosophy. Growth opportunities exist through the Practice Associate Career Ladder.

Qualifications

• High school diploma or equivalency required.
• Minimum of 3 years’ relevant experience.
• Good knowledge of Medical Terminology.
• Strong organizational and problem-solving skills.
• Excellent customer service and professional demeanor.
• Strong relationship management, emotional intelligence and tact.
• Excellent verbal and written communication.
• Able to work with a culturally diverse staff and patient population.
• Proficient with Microsoft Office (Word & Excel)

Responsibilities

• Greet patients and visitors and answer calls promptly.
• Review daily/weekly schedule for accuracy and resolve issues with limited patient involvement.
• Collect and verify registration and insurance information for efficient check-in.
• Schedule follow-ups, referrals, and tests; obtain prior authorizations as needed.
• Coordinate and schedule visits and procedures; prepare requisitions for services.
• May collect time-of-service payments and settle cash drawer in EHR.
• Explain insurance participation and payment policies to patients.
• May rotate to other sites as needed.
• Assist Supervisor/Manager with special projects.

Skills

Medical terminology

Customer service

Communication skills

Team collaboration

Problem solving

MS Office

Multitasking

Education

High school diploma

Tools

Microsoft Office (Word & Excel)

Job description

The 61st Street Service Corporation provides administrative and clinical support staff for ColumbiaDoctors in Manhattan. This position supports patient arrival, registration, scheduling, and overall exceptional patient experience within a compassionate care team.

The Practice Associate II role emphasizes kindness, inclusion, integrity, accountability, and excellence as part of the patient-centric care philosophy. Growth opportunities exist through the Practice Associate Career Ladder.