Senior Practice Assistant: Patient Care & Scheduling Lead

Mass General Brigham; Waltham (MA); On-site; USD 27,000 - 38,000; Full time

Job summary

Mass General Brigham's Outpatient Surgical Center in Waltham is seeking a Sr. Practice Assistant to support front-desk operations, patient reception, scheduling, and coordination of OR workflows to ensure smooth daily ambulatory surgery activities.

The role requires strong organization, customer service focus, and teamwork in a fast-paced environment, with a rotating schedule across early shifts Monday through Friday.

Qualifications

• High school diploma or equivalent required.
• 3–5 years of office experience required.
• Strong MS Office and tech skills with attention to detail.

Responsibilities

• Provide patient reception and administrative coordination.
• Schedule patient visits and manage check-in/out.
• Coordinate OR scheduling and supporting surgical workflows.
• Process billing forms and scan to EPIC.
• Serve as Super User for scheduling and billing systems.
• Handle prior authorizations, messages, and inquiries.

Skills

MS Office

Outlook

Word

Excel

PowerPoint

Office procedures

Phone system

Time management

Written communication

Message taking

Education

High School Diploma or Equivalent

Job description

Mass General Brigham's Outpatient Surgical Center in Waltham is seeking a Sr. Practice Assistant to support front-desk operations, patient reception, scheduling, and coordination of OR workflows to ensure smooth daily ambulatory surgery activities.

The role requires strong organization, customer service focus, and teamwork in a fast-paced environment, with a rotating schedule across early shifts Monday through Friday.