OBGYN Practice Assistant II: Patient Scheduling & Admin

Mass General Brigham; Waltham (MA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

403b retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Mass General Brigham in Waltham, MA is seeking a Practice Assistant II to provide administrative and patient-facing support within the OBGYN department. This onsite, 40-hour/week role focuses on scheduling, check-in/out, and coordinating care using EPIC, with opportunities to train staff and handle surgical scheduling as needed.

You will greet patients, answer routine inquiries, process billing forms, manage communications, and help ensure a compassionate, efficient practice environment in

Qualifications

• High School Diploma or equivalent required.
• 2–3 years of office experience.
• Proficiency with Microsoft Office.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent organizational and time-management skills.
• Ability to follow established processes and work effectively within a team.

Responsibilities

• Schedule patient appointments and maintain appointment records.
• Greet and assist patients and respond to routine inquiries.
• Manage phone calls, appointment scheduling, and message routing.
• Process billing forms and scan documents into EPIC.
• Request medical records and laboratory results.
• Distribute mail and faxes and prepare routine correspondence.
• Collect patient co-payments as needed.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as an EPIC Super User for scheduling, registration, and billing systems (training provided).
• Assist with training staff and perform advanced scheduling functions, including surgical scheduling and schedule management, as needed.

Skills

Microsoft Office

Office operations

Customer service

Verbal communication

Written communication

Multitasking

Organizational skills

Team collaboration

Education

High School Diploma or equivalent

Tools

EPIC

Job description

Mass General Brigham in Waltham, MA is seeking a Practice Assistant II to provide administrative and patient-facing support within the OBGYN department. This onsite, 40-hour/week role focuses on scheduling, check-in/out, and coordinating care using EPIC, with opportunities to train staff and handle surgical scheduling as needed.

You will greet patients, answer routine inquiries, process billing forms, manage communications, and help ensure a compassionate, efficient practice environment in