Senior Practice Administrator, Patient Care & Scheduling

Massachusetts General Hospital; Boston (MA); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

403(b)

Tuition reimbursement

Discounted MBTA pass

Job summary

Mass General Brigham is seeking a Senior Practice Assistant for the Department of OBGYN at 55 Fruit Street, onsite in Boston. The role supports patients and providers, ensuring smooth daily operations in a fast-paced clinical environment.

Strong administrative experience and teamwork are essential. This position offers a Monday–Friday schedule, regular daytime hours, and a comprehensive benefits package including medical, dental, and 403(b) retirement plans.

Qualifications

• High school diploma or equivalent required.
• 3–5 years of office or administrative experience.
• Strong proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Excellent communication and customer service skills.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Ability to prepare, edit, and proofread professional correspondence.
• Strong attention to detail and accuracy.
• Collaborative approach with the ability to follow established processes and work effectively as part of a team.
• Knowledge of general office operations and administrative procedures.

Responsibilities

• Coordinate patient appointments and complex provider schedules.
• Support patients with scheduling and general inquiries.
• Manage surgical scheduling and other advanced scheduling needs.
• Serve as a Super User for registration, scheduling, and billing systems.
• Guide and support Office and Practice Assistants.
• Partner with leadership on day-to-day practice operations.
• Manage prior authorizations, prescription refill requests, test results, and provider messages.
• Support billing, medical records, and co-payment collection.
• Assist with front desk duties as needed.

Skills

Microsoft Office

Communication skills

Organizational skills

Time management

Editing & proofreading

Team collaboration

Education

High school diploma

Job description

Mass General Brigham is seeking a Senior Practice Assistant for the Department of OBGYN at 55 Fruit Street, onsite in Boston. The role supports patients and providers, ensuring smooth daily operations in a fast-paced clinical environment.

Strong administrative experience and teamwork are essential. This position offers a Monday–Friday schedule, regular daytime hours, and a comprehensive benefits package including medical, dental, and 403(b) retirement plans.