Senior Power Systems Rental Service Supervisor

Harnish Group Inc.; Seattle (WA); On-site; USD 120,000 - 147,000; Full time

Benefits offered by this job

401k match and profit sharing

Paid time off

Health insurance

Vision insurance

Life & AD&D

Disability insurance

Employee Assistance Program

Recognition program

CAT discounts

Job summary

N C Power System, a premier Caterpillar dealer, seeks a Service Supervisor for the Power Systems Rental Department in Tukwila, Washington. You will oversee daily operations, schedule technicians, and coordinate with sales, product support, and other groups to meet customer expectations.

Key qualifications include EPG and generator experience, 2–4 years of progressive management in a service setting, proficiency with DBS, Cognos, and CAT products, and a valid driver's license.

Qualifications

• EPG and Generator experience required.
• 2-4 years of progressive management experience in a service setting.
• Familiarity with service work order databases such as DBS and financial programs such as Cognos is highly desired.
• Experience with Detroit Diesel, MTU, Volvo diesel engines, and generators required.
• Previous experience at a Cat Dealership preferred.
• Knowledge of Caterpillar Generator products, service, and technical skills preferred.
• Proficiency in Excel, Word, and other business software.
• Strong communication skills.
• Ability to meet changing priorities and deadlines.
• Valid state driver’s license.
• Willingness to travel occasionally.
• Ability to represent N C Power System at customer or company functions.

Responsibilities

• Providing support and managing the daily operations of the Power Generation Rental Technicians
• Planning and scheduling jobs and opening work orders
• Scheduling technicians according to knowledge, repair capabilities, and experience
• Working closely with sales, product support, warranty, technical communication, and parts groups to meet customer expectations
• Managing all expenses (hours/parts, etc.) related to work orders
• Maintaining heavy phone contact with customers and technicians on repair jobs, status, or issues
• Compiling and tracking operational data
• Recruiting and interviewing new technicians
• Coaching and counseling employees on work-related issues
• Investigating near-misses, accidents, or injuries and preparing appropriate reports
• Managing department budgets, expenses, and performance reviews for department employees

Skills

Leadership

Communication

Time management

Tools

Excel

Word

DBS

Cognos

Job description

N C Power System, a premier Caterpillar dealer, seeks a Service Supervisor for the Power Systems Rental Department in Tukwila, Washington. You will oversee daily operations, schedule technicians, and coordinate with sales, product support, and other groups to meet customer expectations.

Key qualifications include EPG and generator experience, 2–4 years of progressive management in a service setting, proficiency with DBS, Cognos, and CAT products, and a valid driver's license.