Senior Post-Sales Endpoint Success Engineer

HP; Palo Alto (CA); On-site; USD 93,000 - 144,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Paid parental leave

11 paid holidays

Flexible paid vacation and sick leave

Job summary

HP’s Digital Solutions team seeks a US-based post-sales Technical Customer Success Expert to help customers implement HP software, focusing on DEX and endpoint security. You’ll leverage Windows endpoints, Azure, and Intune while collaborating with product and engineering to resolve issues.

Role requires strong customer-facing skills, 8+ years in enterprise IT, and travel up to 25%. Full-time in Palo Alto, CA with comprehensive benefits and bonus/equity opportunities.

Qualifications

• 8+ years of experience developing, implementing, managing, and sustaining Enterprise IT systems.
• Experience with Windows endpoint operating systems and endpoint management.
• Experience in service delivery involving endpoint solutions.
• Endpoint solution architecture and management.
• Customer-facing roles supporting software-based services and customer success.
• Building and maintaining relationships across multiple organizational levels.
• Knowledge of software deployment tools and technologies (e.g., SCCM, Intune, PowerShell).
• Deploying, troubleshooting, and updating endpoint software.
• Managing stakeholder relationships within customer environments.

Responsibilities

• Serve as the customer’s post-sales HP Digital Solutions expert.
• Assist customer in implementing and integrating HP software solutions within the customer environment.
• Work to ensure HP products are integrated with customer tools.
• Be the customer’s voice internally, airing feature requests and concerns to solution teams.
• Establish a regular cadence with customers to ensure they get full value from HP software.
• Deliver product training to partners, customers, and other stakeholders.
• Provide technical management and escalation within accounts with access to product and engineering teams.
• Drive customer satisfaction by delivering technical documentation to customers.
• Document customer activity within the CRM.

Skills

Windows endpoints

Intune

SCCM

PowerShell

Endpoint management

Customer facing

Service delivery

Stakeholder management

CRM documentation

Education

Bachelor’s degree in Computer Engineering, Systems Engineering, or equivalent experience

Tools

SCCM

Intune

PowerShell

Job description

HP’s Digital Solutions team seeks a US-based post-sales Technical Customer Success Expert to help customers implement HP software, focusing on DEX and endpoint security. You’ll leverage Windows endpoints, Azure, and Intune while collaborating with product and engineering to resolve issues.

Role requires strong customer-facing skills, 8+ years in enterprise IT, and travel up to 25%. Full-time in Palo Alto, CA with comprehensive benefits and bonus/equity opportunities.