Senior Post-Funding Resolution Specialist

Stellantis Financial Services US; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Stellantis Financial Services in Houston is seeking a Senior Resolution Analyst to investigate and resolve post-funding and title-related complaints, ensuring timely and compliant resolutions across all tasks.

You will coordinate with dealers, customers, and multiple internal teams, handle VIN corrections and SOC substitutions, and ensure accurate payment application and title releases in accordance with laws.

Qualifications

• Proven ability to handle complaints and resolve complex issues.
• Strong problem-solving and decision-making skills.
• Excellent verbal and written communication across departments.

Responsibilities

• Investigate and resolve customer complaints and identify root causes.
• Handle post funding tasks: VIN corrections, account unwinds, SOC substitutions, settlements.
• Coordinate with dealers, customers and internal teams to resolve requests efficiently.
• Ensure payments are applied correctly and refunds processed; titles corrected per federal laws.

Skills

Complaint handling

Problem solving

Verbal communication

Written communication

Interpersonal skills

Detail-oriented

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Adobe Acrobat

Job description

Stellantis Financial Services in Houston is seeking a Senior Resolution Analyst to investigate and resolve post-funding and title-related complaints, ensuring timely and compliant resolutions across all tasks.

You will coordinate with dealers, customers, and multiple internal teams, handle VIN corrections and SOC substitutions, and ensure accurate payment application and title releases in accordance with laws.