Workflow & Documentation Analyst: Process Excellence

Stellantis Financial Services US; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Stellantis Financial Services US in Houston, TX is seeking a Workflow Process and Documentation Analyst to maintain detailed history of policy and procedural changes and support development, testing, and implementation of core systems.

You will oversee Title Administration and Post Funding procedures, manage the document library and version controls, and collaborate with Compliance and business owners on test cases and audits.

Qualifications

• Excellent verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.
• Ability to write advanced correspondence.
• Detail-oriented with a keen eye for accuracy and an ability to multitask effectively.
• Ability to work collaboratively as part of a team and independently.
• Intermediate knowledge of MS Office Suite including Excel, Word, Visio and PowerPoint.

Responsibilities

• Oversee all Business Operational Procedures for the Title Administration and Post Funding and Resolutions teams.
• Manage the systemic library, version control, and approvals of all process flows, policies, and procedures.
• Perform business reviews and special audits as required to ensure compliance with company policies, state, and federal guidelines.
• Assist business owners with identifying process improvement opportunities and implementation of changes.
• Engage Compliance in process documentation ensuring Critical to Compliance Quality measures are embedded within the process including monthly reporting.
• Collaborate with business owners in the development of test cases, performing user acceptance testing and troubleshooting process and system issues.
• Assist with the development of presentations, meeting minutes/ action items and reports.
• Perform other ad hoc duties as assigned.
• Travel 0-10% as needed.

Skills

Verbal communication

Written communication

Advanced correspondence

Attention to detail

Team collaboration

MS Office

Education

High school diploma or GED

Bachelor degree in Business Administration

Tools

Excel

Word

Visio

PowerPoint

Job description

Stellantis Financial Services US in Houston, TX is seeking a Workflow Process and Documentation Analyst to maintain detailed history of policy and procedural changes and support development, testing, and implementation of core systems.

You will oversee Title Administration and Post Funding procedures, manage the document library and version controls, and collaborate with Compliance and business owners on test cases and audits.