Workflow & Documentation Analyst — Process Improvement

First Investors Financial Services, Inc.; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Stellantis Financial Services, Inc. in Houston, TX, seeks a Workflow Process and Documentation Analyst to maintain a detailed history of policy changes and support testing and implementation of core systems.

You will oversee Title Administration and Post Funding procedures, manage the process library and approvals, and work with owners to identify improvements while ensuring compliance with policies.

Qualifications

• Minimum 2 years’ experience in lending, titling, or relevant role.

Responsibilities

• Oversee all Business Operational Procedures for the Title Administration and Post Funding and Resolutions teams.
• Manage the systemic library, version control, and approvals of all process flows, policies, and procedures.
• Perform business reviews and special audits as required to ensure compliance with company policies, state, and federal guidelines.
• Assist business owners with identifying process improvement opportunities and implementation of changes.
• Engage Compliance in process documentation ensuring CTCQ’s “Critical to Compliance Quality” measures are imbedded within the process including accurate monthly reporting.
• Collaborate with business owners in the development of test cases, performing user acceptance testing and troubleshooting process and system issues.
• Assist with the development of presentations, meeting minutes/ action items and reports.
• Perform other ad hoc duties as assigned.

Skills

Verbal communication

Written communication

Attention to detail

Multitasking

Teamwork

MS Office proficiency

Education

High school diploma or GED

Tools

MS Office Suite

Excel

Word

Visio

PowerPoint

Job description

Stellantis Financial Services, Inc. in Houston, TX, seeks a Workflow Process and Documentation Analyst to maintain a detailed history of policy changes and support testing and implementation of core systems.

You will oversee Title Administration and Post Funding procedures, manage the process library and approvals, and work with owners to identify improvements while ensuring compliance with policies.