Senior PM, Analytics & AI Insights (Remote)

Zoom

Austin (TX)

Hybrid

USD 124,000 - 271,000

Full time

3 days ago

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Job summary

Zoom is seeking a Senior Product Manager for Analytics and Insights within the Zoom Contact Center team. You will define the roadmap for real-time and historical analytics, reporting, and AI-driven insights, partnering with engineering, data science, and design to deliver enterprise-grade analytics capabilities.

You will interact with executives and frontline teams to drive measurable business value and adoption of analytics products across the organization.

Qualifications

10+ years in product management for data analytics or event-driven systems in B2B SaaS.
Bachelor's degree in CS, Engineering, Data Science or related field.
Deep expertise in real-time/historical analytics, reporting, and data modeling.
Experience with AI tools for research synthesis, spec drafting, and data analysis.
Strong ability to drive strategy, prioritization, and stakeholder decisions based on data.

Responsibilities

Define and execute the product strategy and roadmap for contact center analytics.
Lead end-to-end product development from discovery to post-launch adoption.
Collaborate with engineering and data science to shape data model and reporting architecture.
Conduct market and user research to identify trends and needs in contact center analytics.
Surface BI across voice, messaging, email, and work item channels.