Senior PM, AI-Driven Agent Enablement (Remote)

Affirm; San Francisco (CA); On-site; USD 195,000 - 255,000; Full time

Benefits offered by this job

Health care coverage

Flexible Spending Wallets

Time off

ESPP

Job summary

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without hidden fees. The Consumer Servicing team builds tools and workflows that help agents deliver fast, empathetic support.

We are seeking a Senior Product Manager to join the Agent Enablement pod, shaping how millions get help and how internal teams operate at scale with AI-powered capabilities.

Qualifications

• 5+ years of Product Management experience.
• Experience building customer- and agent-facing products.
• Strong strategic thinking and prioritization abilities.
• Excellent communication and collaboration across teams.

Responsibilities

• Deeply understand customers and agents through research, data, and iteration.
• Champion operational excellence by streamlining workflows.
• Design for scale with AI and automation to boost efficiency.
• Drive a bold product roadmap from concept to launch.
• Define metrics, set success criteria, and run experiments.

Skills

Product Management

Strategic thinking

Cross-functional collaboration

Data-driven decisions

Communication

Job description

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without hidden fees. The Consumer Servicing team builds tools and workflows that help agents deliver fast, empathetic support.

We are seeking a Senior Product Manager to join the Agent Enablement pod, shaping how millions get help and how internal teams operate at scale with AI-powered capabilities.