Senior Platform Strategy & Programs Lead — Equity

Klaviyo Inc.; Boston (MA); Hybrid; USD 192,000 - 288,000; Full time

Job summary

Klaviyo Inc. is seeking a seasoned Technical Program Manager to own the multi-year strategy for our core platform. You will lead cross-functional teams with engineering and product to align platform evolution with business goals and drive enterprise initiatives across architecture, debt management, and scalability.

You will communicate with leadership, shape governance for cross-team work, and push for automation to reduce manual work while guiding complex programs to successful outcomes.

Qualifications

• 10+ years of experience in technical program management within a fast-paced engineering environment (ideally SaaS or high-growth tech).
• Proven ability to successfully manage a perpetual program with a rolling roadmap.
• Demonstrated ability to manage multiple priorities and deliver results across complex, cross-functional programs.
• Strong project management skills with fluency in tools such as Asana, Jira, Linear or Smartsheet.

Responsibilities

• Partner with Engineering and Product to define the multi-year technical strategy and roadmap, ensuring platform evolution aligns with long-term business goals and providing technical oversight for foundational work.
• Prioritize and program manage strategic, non-functional programs (e.g., technical debt, capacity planning, architecture scaling) and specific enterprise initiatives, ensuring system stability and future readiness.
• Oversee the full lifecycle of platform features, from technical design to implementation, establishing predictable development and release processes, and ensuring high standards for quality and scalability.
• Define clear ways of working, create frameworks for cross-team collaboration, establish content repositories, and articulate the platform's enterprise narrative and boundaries.
• Serve as the primary communication leader, tailoring information to secure buy-in and consensus across engineering and business leadership.
• Drive a mindset of operational excellence, challenging existing processes and implementing solutions that prioritize automation over manual efforts.

Skills

Technical program management

Cross-functional leadership

Advanced PM skills

Tools

Asana

Jira

Linear

Smartsheet

Job description

Klaviyo Inc. is seeking a seasoned Technical Program Manager to own the multi-year strategy for our core platform. You will lead cross-functional teams with engineering and product to align platform evolution with business goals and drive enterprise initiatives across architecture, debt management, and scalability.

You will communicate with leadership, shape governance for cross-team work, and push for automation to reduce manual work while guiding complex programs to successful outcomes.