Senior Lead TPM, Infrastructure Programs & Automation

Klaviyo Inc.; Boston, Northern (MA, KY); Hybrid; USD 192,000 - 288,000; Full time

Job summary

Klaviyo in Boston is seeking an experienced Technical Program Manager to bridge our Infrastructure organization with the broader engineering teams, driving cross‑cutting programs that secure and scale our platform.

You will manage a high volume of concurrent infrastructure initiatives, work with SRE and product engineering, build a rolling roadmap, and codify playbooks to ensure consistent delivery and measurable outcomes across teams.

Qualifications

• 8+ years of experience in technical program management within a fast-paced product engineering environment.
• Demonstrated experience driving large-scale infrastructure rollouts across multiple engineering teams.
• Familiarity with cloud infrastructure, FinOps, security operations, and software migration programs.
• Strong fluency in tools such as Jira, Linear, Asana, or Smartsheet.

Responsibilities

• Own the rollout of infrastructure initiatives across engineering. Drive programs from planning through completion, coordinating across teams that don't report to you and don't always have capacity to prioritize infrastructure work.
• Manage a high volume of concurrent efforts, tracking security operations improvements, FinOps initiatives, build system changes, software migrations, and other cross-cutting programs.
• Hold teams accountable and elevate when needed, surface capacity issues quickly, bring the right people into the conversation, and secure trade-off decisions.
• Develop reporting on the status of all infrastructure rollouts so leadership knows what's on track, at risk, and what decisions are needed.
• Partner with Infrastructure leadership on planning and prioritization, building a rolling roadmap that aligns with engineering and business priorities.
• Define clear ways of working across teams, creating playbooks, templates, and coordination models for easier collaboration.
• Develop deep technical fluency in the programs you own, understand what is built, why it matters, and the risks to ask the right questions.

Skills

Technical program management

Infrastructure familiarity

Cross-team leadership

Tools

Jira

Linear

Asana

Smartsheet

Job description

Klaviyo in Boston is seeking an experienced Technical Program Manager to bridge our Infrastructure organization with the broader engineering teams, driving cross‑cutting programs that secure and scale our platform.

You will manage a high volume of concurrent infrastructure initiatives, work with SRE and product engineering, build a rolling roadmap, and codify playbooks to ensure consistent delivery and measurable outcomes across teams.