Senior Pharma Brand Success Leader

PrescriberPoint; United States; Remote; USD 150,000 - 180,000; Full time

Benefits offered by this job

401(k) with match

Remote stipend

Annual education budget

Fertility and family-building support

Caregiving assistance

Health insurance

Job summary

PrescriberPoint is seeking a Senior Director of Customer Success to own the largest pharmaceutical brand relationships. You will personally lead top-tier accounts, set service standards, and carry commercial responsibility for retaining and expanding the book of business within a fast-growing healthtech platform.

You will build trusted cross-functional relationships with brand, marketing, market access, and digital teams, translating data into actionable insights while pursuing revenue

Qualifications

• Bachelor’s degree in Business, Marketing, Life Sciences, or related field.
• 10+ years of experience in customer success, account management, or related field, with substantial time servicing pharmaceutical manufacturers.
• Experience operating as the most senior client-facing owner on strategic accounts, including navigating executive stakeholders and multi-brand relationships.

Responsibilities

• Serve as the primary contact for a portfolio of top-tier pharmaceutical brand clients, building trusted relationships at multiple touchpoints.
• Develop a deep understanding of client needs to drive retention and growth.
• Provide proactive service and conduct regular check-ins to solicit feedback and share updates.

Skills

Account management

Relationship building

Strategic planning

Data-driven insights

Cross-functional collaboration

Upsell & cross-sell

Mentorship

Executive communication

Education

Bachelor’s degree in Business, Marketing, Life Sciences, or related field

MBA or advanced degree preferred

Job description

PrescriberPoint is seeking a Senior Director of Customer Success to own the largest pharmaceutical brand relationships. You will personally lead top-tier accounts, set service standards, and carry commercial responsibility for retaining and expanding the book of business within a fast-growing healthtech platform.

You will build trusted cross-functional relationships with brand, marketing, market access, and digital teams, translating data into actionable insights while pursuing revenue