Director of Customer Success — Flexible Growth & Impact

Doceree; New Jersey; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive Salary Package

Performance-Based Bonuses

Flexible Working Hours

Health Care Benefits

401(k) + Matching

Extensive Paid Parental Leave

Job summary

Doceree in New Jersey, USA seeks a stand-out Manager/Director of Customer Success to lead strategic pharma brand and agency partnerships, delivering exceptional client experiences and measurable outcomes. You will guide cross-functional teams, drive adoption, and steward long-term growth.

You will thrive in a fast-paced, high-growth environment, building relationships, solving complex challenges, and creating lasting customer impact across regions and time zones.

Qualifications

• 6+ years of experience in Customer Success, Account Management, or Client Services in a high-growth AdTech, MarTech, or digital media environment.
• Healthcare/pharma experience strongly preferred.
• Proven success in managing enterprise-level client relationships and driving revenue retention and expansion.
• Strong grasp of programmatic advertising, digital marketing metrics, and healthcare marketing dynamics.
• Analytical mindset with the ability to derive actionable insights from data and translate them into strategic decisions.
• Track record of success working in a start-up or scale-up environment.

Responsibilities

• Work closely with Sales, Ad Ops, RFP, and Product teams to drive value for clients.
• Own end-to-end client lifecycle: onboarding, implementation, campaign execution, retention, and satisfaction.
• Define and track key performance metrics for customer satisfaction, adoption, growth, and renewal.
• Develop and scale Customer Success processes, playbooks, and reporting frameworks to ensure consistent and high-quality service delivery.
• Act as the main point of contact for strategic clients across pharma and media agencies.
• Deepen client relationships by uncovering needs, identifying growth opportunities, and serving as a trusted advisor to senior stakeholders.
• Collaborate with clients to design and execute strategic marketing programs using Doceree's platform to meet measurable campaign goals.
• Gather data and information which can be used to optimize campaigns to target specific audiences.
• Manage campaign budgets for advertisers including brands and media agencies, analysing insights and maximizing results.
• Anticipate risks and proactively manage escalations to ensure long-term client satisfaction and retention.
• Maintain a pulse on regional market trends, industry shifts, and client feedback to inform product development and sales teams.
• Represent the voice of the customer internally and champion continuous improvement in products and services.

Skills

Customer Success

Account Management

Enterprise relationships

Data-driven

Cross-functional

Job description

Doceree in New Jersey, USA seeks a stand-out Manager/Director of Customer Success to lead strategic pharma brand and agency partnerships, delivering exceptional client experiences and measurable outcomes. You will guide cross-functional teams, drive adoption, and steward long-term growth.

You will thrive in a fast-paced, high-growth environment, building relationships, solving complex challenges, and creating lasting customer impact across regions and time zones.