Senior Principal Customer Success Leader | Global & Remote

H1; United States; Remote; USD 115,000 - 135,000; Full time

Benefits offered by this job

Health insurance

Generous PTO

Retirement options

Wellness stipends

Diversity & ERGs

Flexible work hours

Work from anywhere

Job summary

H1 seeks a Principal Customer Success Manager to act as a strategic advisor for its largest customers in the Pharma & CRO space. You will own relationships end-to-end, drive adoption and value realization, and lead cross-functional programs across clinical or medical & commercial lines.

You will own large, cross-functional programs, govern initiatives, and partner with executives to achieve renewal readiness and expansion opportunities, with minimal oversight.

Qualifications

• 5+ years of strategic customer-facing experience in Enterprise B2B SaaS or Life Sciences.
• Experience owning complex, high-ARR accounts with senior stakeholders.
• Strong project management across multi-threaded initiatives.
• Experience with renewals, risk mitigation, and expansion opportunities.

Responsibilities

• Own end-to-end customer programs across multiple units and partners.
• Lead governance, accountability, and successful execution across teams.
• Serve as strategic point of contact for complex engagements and account strategy.
• Lead executive business reviews with KPIs, ROI and impact.

Skills

Customer Success

Account Management

Consulting

Program Management

Strategic relationships

Job description

H1 seeks a Principal Customer Success Manager to act as a strategic advisor for its largest customers in the Pharma & CRO space. You will own relationships end-to-end, drive adoption and value realization, and lead cross-functional programs across clinical or medical & commercial lines.

You will own large, cross-functional programs, govern initiatives, and partner with executives to achieve renewal readiness and expansion opportunities, with minimal oversight.