Biopharma CS Director — Growth & Adoption

Prudentia Sciences; Cambridge (MA); On-site; USD 170,000 - 200,000; Full time

Job summary

Prudentia Sciences is seeking a Director of Customer Success to manage a portfolio of Top 25 biopharma accounts and drive platform adoption, retention, and expansion. Youll own commercial outcomes and partner with Product, Engineering, and Sales to translate customer feedback into strategy and roadmaps.

You will lead implementations, on-boarding, and executive workshops, while building advocate relationships and influencing expansion opportunities across a growing life sciences platform.

Qualifications

• 8+ years in customer success, management consulting, partnerships, or implementation in life sciences.
• Demonstrated ability to navigate complex, multi-stakeholder decision-making in large enterprise organizations.
• Strong technical aptitude with the ability to translate technical capabilities into business value.
• Exceptional executive communication skills.
• Entrepreneurial mindset with comfort operating in fast-paced, high-growth environments.

Responsibilities

• Own a portfolio of strategic biopharma accounts and manage the full commercial lifecycle from onboarding to renewal and expansion.
• Develop and execute account-level strategies, identify expansion opportunities, and lead renewal negotiations.
• Monitor usage patterns and business outcomes to proactively grow accounts.
• Transform satisfied customers into advocates through references, case studies, and testimonials.
• Serve as the voice of the customer to Product, Engineering, and Sales to inform the roadmap.

Skills

Executive communication

Customer success

Stakeholder management

Technical aptitude

Entrepreneurial mindset

High-growth environments

Education

MS/PhD/MBA in life sciences or business

Tools

HubSpot

Job description

Prudentia Sciences is seeking a Director of Customer Success to manage a portfolio of Top 25 biopharma accounts and drive platform adoption, retention, and expansion. Youll own commercial outcomes and partner with Product, Engineering, and Sales to translate customer feedback into strategy and roadmaps.

You will lead implementations, on-boarding, and executive workshops, while building advocate relationships and influencing expansion opportunities across a growing life sciences platform.