Senior Pet Care Sales Lead & Mentor

Petco; Clovis (CA); On-site; USD 23,000 - 34,000; Full time

Job summary

Petco in California is seeking a Senior Sales Associate to deliver exceptional experiences for pets and their parents while supporting the success of the Pet Care Center.

Beyond daily selling, you mentor newer teammates, assist leadership with operating tasks, and provide knowledgeable, compassionate service rooted in a passion for pets. You’ll help customers choose products, process transactions, and keep the floor clean, stocked, and welcoming, including evenings and weekends.

Qualifications

• 1+ years of retail experience.
• Passion for animals and knowledge of pet care preferred.
• Strong communication, interpersonal, and customer service skills.

Responsibilities

• Promote the health, safety, and proper care of all animals in accordance with Petco policies and standards.
• Share accurate pet care, nutrition, and product knowledge to help customers make informed decisions.
• Support a safe, clean, and welcoming environment for pets, pet parents, and partners.
• Greet customers and deliver friendly, solution-focused service that builds trust and loyalty.
• Lead by example by demonstrating strong selling behaviors and exceptional customer service.
• Mentor and support new and junior associates, reinforcing best practices and store standards.
• Foster a collaborative, inclusive team environment where partners support one another.
• Assist customers in selecting products and services that best meet their pets’ needs.
• Process sales, returns, and exchanges accurately and efficiently.
• Support merchandising and inventory activities, including restocking, recovery, and presentation.
• Assist with opening and closing procedures as assigned.
• Support store leadership with operational tasks and special projects.
• Help resolve customer concerns and elevate issues appropriately when needed.

Skills

Retail experience

Passion for animals

Communication skills

Multitasking

Problem solving

Cash handling

Job description

Petco in California is seeking a Senior Sales Associate to deliver exceptional experiences for pets and their parents while supporting the success of the Pet Care Center.

Beyond daily selling, you mentor newer teammates, assist leadership with operating tasks, and provide knowledgeable, compassionate service rooted in a passion for pets. You’ll help customers choose products, process transactions, and keep the floor clean, stocked, and welcoming, including evenings and weekends.