Senior Pet Care Sales Associate & Team Mentor

Petco; Jackson (MS); On-site; USD 15,000 - 21,000; Full time

Job summary

Petco in the United States is seeking a Senior Sales Associate to deliver exceptional experiences for pets and their families. You’ll mentor new associates, support store operations, and provide knowledgeable, compassionate service on the sales floor.

You’ll promote pet health, assist customers in selecting products, process transactions, and help maintain a clean, welcoming environment while working flexible hours.

Qualifications

• 1+ years of retail experience, preferably in a specialty retail environment.
• Passion for animals and knowledge of pet care.
• Strong communication, interpersonal and customer service skills.
• Proven ability to multitask and thrive in a fast-paced environment.
• Strong problem-solving skills and professionalism in handling customer concerns.
• Basic math skills and experience handling cash and transactions.

Responsibilities

• Promote the health, safety, and proper care of all animals in accordance with Petco policies and standards.
• Share accurate pet care, nutrition, and product knowledge to help customers make informed decisions.
• Support a safe, clean, and welcoming environment for pets, pet parents, and partners.
• Greet customers and deliver friendly, solution-focused service that builds trust and loyalty.
• Lead by example by demonstrating strong selling behaviors and exceptional customer service.
• Mentor and support new and junior associates, reinforcing best practices and store standards.
• Foster a collaborative, inclusive team environment where partners support one another.
• Assist customers in selecting products and services that best meet their pets’ needs.
• Process sales, returns, and exchanges accurately and efficiently.
• Support merchandising and inventory activities, including restocking, recovery, and presentation.
• Assist with opening and closing procedures as assigned.
• Support store leadership with operational tasks and special projects.
• Help resolve customer concerns and elevate issues appropriately when needed.

Skills

Retail experience

Pet care knowledge

Customer service

Multitasking

Cash handling

Job description

Petco in the United States is seeking a Senior Sales Associate to deliver exceptional experiences for pets and their families. You’ll mentor new associates, support store operations, and provide knowledgeable, compassionate service on the sales floor.

You’ll promote pet health, assist customers in selecting products, process transactions, and help maintain a clean, welcoming environment while working flexible hours.