Senior Pet Care Sales Leader & Mentor

Petco; Columbia (MD); On-site; USD 23,000 - 34,000; Full time

Job summary

Petco is seeking a Senior Sales Associate to deliver exceptional experiences for pets and their families while supporting store success. You’ll mentor teammates, assist leadership, and provide knowledgeable, compassionate service rooted in a passion for pets.

You’ll help customers choose products, process transactions accurately, and participate in merchandising and inventory tasks, with a focus on teamwork and unmet needs of customers and pets.

Qualifications

• 1+ years of retail experience, preferably in a specialty retail environment.
• Passion for animals and knowledge of pet care preferred.
• Strong communication, interpersonal, and customer service skills.
• Proven ability to multitask and thrive in a fast-paced environment.
• Strong problem-solving skills and professionalism in handling customer concerns.
• Basic math skills and experience handling cash and transactions.

Responsibilities

• Promote the health, safety, and proper care of all animals in accordance with Petco policies and standards.
• Share accurate pet care, nutrition, and product knowledge to help customers make informed decisions.
• Support a safe, clean, and welcoming environment for pets, pet parents, and partners.
• Greet customers and deliver friendly, solution-focused service that builds trust and loyalty.
• Lead by example by demonstrating strong selling behaviors and exceptional customer service.
• Mentor and support new and junior associates, reinforcing best practices and store standards.
• Assist customers in selecting products and services that best meet their pets’ needs.
• Process sales, returns, and exchanges accurately and efficiently.
• Support merchandising and inventory activities, including restocking, recovery, and presentation.
• Assist with opening and closing procedures as assigned.
• Support store leadership with operational tasks and special projects.
• Help resolve customer concerns and elevate issues appropriately when needed.
• Maintain a collaborative, inclusive team environment.

Skills

Retail experience

Pet care knowledge

Customer service

Communication

Cash handling

Team mentorship

Job description

Petco is seeking a Senior Sales Associate to deliver exceptional experiences for pets and their families while supporting store success. You’ll mentor teammates, assist leadership, and provide knowledgeable, compassionate service rooted in a passion for pets.

You’ll help customers choose products, process transactions accurately, and participate in merchandising and inventory tasks, with a focus on teamwork and unmet needs of customers and pets.