Senior Pet Care Sales Lead & Mentor

Petco; Barre Town (VT); On-site; USD 18,000 - 30,000; Full time

Job summary

Petco is seeking a Senior Sales Associate to deliver exceptional experiences for pets and pet parents while supporting the Pet Care Center’s success. You39;ll mentor, serve as a role model on the floor, assist leadership, and help develop newer associates through knowledgeable, compassionate service rooted in a passion for pets.

You will open to close duties, assist with store operations, processing transactions, and ensuring the sales floor remains inviting and well-stocked.

Qualifications

• 1+ years of retail experience, preferably in a specialty retail environment.
• Passion for animals and knowledge of pet care preferred.
• Strong communication, interpersonal, and customer service skills.
• Proven ability to multitask and thrive in a fast-paced environment.
• Strong problem-solving skills and professionalism in handling customer concerns.
• Basic math skills and experience handling cash and transactions.

Responsibilities

• Promote health, safety, and proper care of all animals per Petco policies.
• Share pet care, nutrition, and product knowledge to help customers make informed decisions.
• Support a safe, clean, welcoming environment for pets, pet parents, and partners.
• Greet customers and deliver friendly, solution-focused service.
• Lead by example with strong selling behaviors and exceptional customer service.
• Mentor and support new and junior associates, reinforce store standards.
• Foster a collaborative, inclusive team environment.
• Assist customers in selecting products and services that meet their pets’ needs.
• Process sales, returns, and exchanges accurately and efficiently.
• Support merchandising and inventory activities, including restocking and presentation.
• Assist with opening and closing procedures as assigned.
• Support store leadership with operational tasks and special projects.
• Help resolve customer concerns and escalate when needed.

Skills

Retail experience

Customer service

Communication

Multitasking

Problem solving

Cash handling

Professionalism

Animal knowledge

Job description

Petco is seeking a Senior Sales Associate to deliver exceptional experiences for pets and pet parents while supporting the Pet Care Center’s success. You39;ll mentor, serve as a role model on the floor, assist leadership, and help develop newer associates through knowledgeable, compassionate service rooted in a passion for pets.

You will open to close duties, assist with store operations, processing transactions, and ensuring the sales floor remains inviting and well-stocked.