Senior Pet Care Sales Leader & Mentor

PETCO Animal Supplies Stores, Inc.; Elmhurst (IL); On-site; USD 18,000 - 30,000; Full time

Job summary

Petco Animal Supplies, Inc. is seeking a Senior Sales Associate to deliver exceptional experiences for pets and their owners on the sales floor.

You will mentor newer associates, support store operations, and help ensure a welcoming, knowledgeable shopping environment rooted in a passion for pets. You will open to close, assist leadership, and resolve customer concerns with calm professionalism while maintaining store standards and a high level of care for every animal and customer who visits

Qualifications

• 1+ years of retail experience, preferably in a specialty retail environment.
• Passion for animals and knowledge of pet care preferred.
• Strong communication, interpersonal, and customer service skills.
• Proven ability to multitask and thrive in a fast-paced environment.
• Strong problem-solving skills and professionalism in handling customer concerns.

Responsibilities

• Promote the health, safety, and proper care of all animals in accordance with Petco policies and standards.
• Share accurate pet care, nutrition, and product knowledge to help customers make informed decisions.
• Greet customers and deliver friendly, solution-focused service that builds trust and loyalty.
• Lead by example by demonstrating strong selling behaviors and exceptional customer service.
• Mentor and support new and junior associates, reinforcing best practices and store standards.
• Assist customers in selecting products and services that best meet their pets’ needs.

Skills

Cash handling

Customer service

Pet care knowledge

Communication

Multitasking

Problem solving

Cashier experience

Job description

Petco Animal Supplies, Inc. is seeking a Senior Sales Associate to deliver exceptional experiences for pets and their owners on the sales floor.

You will mentor newer associates, support store operations, and help ensure a welcoming, knowledgeable shopping environment rooted in a passion for pets. You will open to close, assist leadership, and resolve customer concerns with calm professionalism while maintaining store standards and a high level of care for every animal and customer who visits