Senior Pet Care Sales Associate — Mentor, Serve & Elevate

Petco Animal Supplies, Inc.; Springettsbury Township (York County); On-site; USD 21,000 - 28,000; Full time

Job summary

Petco Animal Supplies, Inc. in the United States seeks a Senior Sales Associate to deliver knowledgeable, compassionate service on the sales floor of a Pet Care Center.

You will promote pet care, assist customers with product choices, and support merchandise, inventory, and daily operations. This role requires 1+ years retail experience, passion for animals, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• 1+ years of retail experience, preferably in a specialty retail environment.
• Passion for animals and knowledge of pet care preferred.
• Strong communication, interpersonal, and customer service skills.
• Proven ability to multitask and thrive in a fast-paced environment.
• Strong problem-solving skills and professionalism in handling customer concerns.
• Basic math skills and experience handling cash and transactions.

Responsibilities

• Greet customers and deliver friendly, solution-focused service that builds trust and loyalty.
• Lead by example by demonstrating strong selling behaviors and exceptional customer service.
• Mentor and support new and junior associates, reinforcing best practices and store standards.
• Foster a collaborative, inclusive team environment where partners support one another.
• Assist customers in selecting products and services that best meet their pets’ needs.
• Process sales, returns, and exchanges accurately and efficiently.
• Support merchandising and inventory activities, including restocking, recovery, and presentation.
• Assist with opening and closing procedures as assigned.
• Support store leadership with operational tasks and special projects.
• Help resolve customer concerns and elevate issues appropriately when needed.

Skills

Retail experience

Pet care knowledge

Customer service

Multitasking

Problem solving

Cash handling

Communication skills

Job description

Petco Animal Supplies, Inc. in the United States seeks a Senior Sales Associate to deliver knowledgeable, compassionate service on the sales floor of a Pet Care Center.

You will promote pet care, assist customers with product choices, and support merchandise, inventory, and daily operations. This role requires 1+ years retail experience, passion for animals, strong communication, and the ability to multitask in a fast-paced environment.