Senior Sales Associate - Pet Care Leader & Mentor

Petco; White Marsh (MD); Sur place; CAD 26 000 - 43 000; Plein temps

Résumé du poste

Petco Animal Supplies, Inc. is seeking a Senior Sales Associate to support customers and pets on the sales floor.

You will mentor newer associates, assist with store operations, and deliver knowledgeable, compassionate service rooted in a passion for pets. You will support merchandising, open/close procedures, and handle transactions while striving to meet store goals in a welcoming, safe environment for pets and people.

Qualifications

• 1+ years of retail experience, preferably in a specialty retail environment.
• Passion for animals and knowledge of pet care preferred.
• Strong communication, interpersonal, and customer service skills.
• Proven ability to multitask and thrive in a fast-paced environment.
• Strong problem-solving skills and professionalism in handling customer concerns.
• Basic math skills and experience handling cash and transactions.

Responsabilités

• Deliver consistent, knowledgeable, and compassionate service.
• Educate customers on promotions, services, and loyalty programs.
• Support store sales goals through effective selling and service behaviors.
• Maintain store cleanliness, organization, and visual standards.
• Monitor inventory levels and assist with replenishment.
• Mentor and train new associates on policies, procedures, and service expectations.
• Act as a floor leader when needed, supporting workflow and customer experience.
• Assist management with escalated customer concerns and operational needs.

Connaissances

Retail experience

Pet knowledge

Communication

Multitasking

Cash handling

Problem solving

Description du poste

Petco Animal Supplies, Inc. is seeking a Senior Sales Associate to support customers and pets on the sales floor.

You will mentor newer associates, assist with store operations, and deliver knowledgeable, compassionate service rooted in a passion for pets. You will support merchandising, open/close procedures, and handle transactions while striving to meet store goals in a welcoming, safe environment for pets and people.