Senior Personal Shopper & Team Leader

Lowes Foods; Kannapolis (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Lowes Foods in Kannapolis, NC is seeking a dynamic supervisor for the Lowes Foods To Go (LFTG) team. You will lead Personal Shoppers, ensure accurate order fulfillment, and build relationships with guests to better understand and meet their needs.

You will work with the Guest Service Manager to plan schedules, train staff, and uphold safety and service standards while driving LFTG growth and guest satisfaction.

Qualifications

• Experience supervising and developing others.
• Friendly, energetic, genuine persona with strong people skills.
• Clear, concise communication abilities.
• Detail oriented with multi-tasking capability.
• Able to collaborate with diverse personalities and viewpoints.
• Willingness to learn Front Porch/LFTG systems and processes.
• Comfort with handheld devices and basic computer skills.
• Ability to lift 25 lbs. consistently and 50 lbs. occasionally.

Responsibilities

• Supervise, train, and develop a team of Personal Shoppers.
• Lead in-store and curbside marketing efforts for LFTG.
• Schedule eCommerce team under guidance of Guest Service Manager.
• Ensure safe, sanitary operations in the department.
• Motivate staff and uphold performance standards.
• Execute duties of LFTG Personal Shoppers (fulfillment, guest comms, tech use).
• Maintain focus on safety, efficiency, and guest service.
• Publish performance metrics and ensure proper program execution.
• Provide training and feedback through quality inspections.
• Communicate stock, quality, and service issues to management daily.

Skills

Team leadership

Guest service

Communication

Training

Multi-tasking

Supervising

Problem solving

Attention to detail

Tools

Android devices

iOS devices

MS Office

Job description

Lowes Foods in Kannapolis, NC is seeking a dynamic supervisor for the Lowes Foods To Go (LFTG) team. You will lead Personal Shoppers, ensure accurate order fulfillment, and build relationships with guests to better understand and meet their needs.

You will work with the Guest Service Manager to plan schedules, train staff, and uphold safety and service standards while driving LFTG growth and guest satisfaction.