Senior Personal Banker — Growth & CX Leader

PNC Financial Services Group; Holland (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Pension and stock purchase plans

Paid holidays and vacation

Job summary

PNC Financial Services Group is seeking a Senior Personal Banker to join our in-branch retail team. This role focuses on acquiring and deepening customer relationships, delivering exceptional service, and driving revenue through proactive sales conversations within our branch network.

You will collaborate with ecosystem partners to expand client wallets and leverage technology to enhance customer experiences while managing risk and adhering to company policies.

Qualifications

• Experience in financial services and branch Banking operations.
• Strong understanding of customer needs and risk management.
• Ability to use technology to enhance the customer experience.

Responsibilities

• Acquire and deepen branch customer base through proactive sales and service activities.
• Manage customer experience and identify opportunities to improve financial wellbeing.
• Collaborate with partners to grow share of wallet and drive new revenue.
• Deliver proactive sales conversations and use a defined sales process.
• Educate customers on financial products and leverage technology to assist transactions.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

Associates

Job description

PNC Financial Services Group is seeking a Senior Personal Banker to join our in-branch retail team. This role focuses on acquiring and deepening customer relationships, delivering exceptional service, and driving revenue through proactive sales conversations within our branch network.

You will collaborate with ecosystem partners to expand client wallets and leverage technology to enhance customer experiences while managing risk and adhering to company policies.