Senior Personal Banker - Client Growth & Solutions

PNC Financial Services Group; Charlotte (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

PNC Financial Services Group is seeking a Senior Personal Banker to be based in the Charlotte region. The role focuses on acquiring and deepening customer relationships, driving proactive sales, and delivering a differentiated customer experience.

In-office position with opportunities to collaborate with ecosystem partners, manage risk per policy, and contribute to branch operations. Typical background includes 3+ years in banking and a customer-focused mindset.

Qualifications

• Associates degree or equivalent with 3+ years banking experience.
• Ability to identify opportunities and grow share of wallet.
• Strong customer service and risk awareness.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Drive proactive sales conversations with a defined sales process including outbound calling and lobby engagement.
• Create customer loyalty and grow wallet share by differentiating the customer experience.
• Apply product and procedural knowledge to identify and solve customer problems to drive loyalty.
• Manage risk by adhering to policies and procedures and participating in branch operations.

Skills

Accountability

Banking

Client loyalty

Customer experience

Customer service

Identifying opportunities

Leveraging technology

Proactive sales

Education

No Degree

Job description

PNC Financial Services Group is seeking a Senior Personal Banker to be based in the Charlotte region. The role focuses on acquiring and deepening customer relationships, driving proactive sales, and delivering a differentiated customer experience.

In-office position with opportunities to collaborate with ecosystem partners, manage risk per policy, and contribute to branch operations. Typical background includes 3+ years in banking and a customer-focused mindset.