Senior Personal Banker: Grow Client Relationships

PNC; Niles (IL); On-site; USD 54,000 - 89,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision options

401(k) with PNC match

Paid holidays

Vacation days

Job summary

PNC in Niles, IL is seeking a Senior Personal Banker to grow the branch customer base and manage the customer experience. You will drive proactive sales, deepen customer relationships and collaborate with partners to expand wallet share.

This in-office role supports a comprehensive range of financial products and services. Ideal candidates have 4+ years of banking experience, strong customer service skills, and the ability to educate customers on financial options while maintaining risk

Qualifications

• Requires an Associates or equivalent degree with related experience or product knowledge.
• Typically requires 4+ years of related business or functional experience.

Responsibilities

• Acquires and deepens the branch customer base through proactive sales and service activities.
• Manages the customer experience by identifying opportunities to improve financial wellbeing.
• Collaborates with ecosystem partners to grow customer's share of wallet.
• Acts as a PNC ambassador and presents solutions to drive revenue and loyalty.
• Leads proactive sales conversations via a defined process including outbound calls and lobby engagement.
• Delivers the PNC conversation to identify suitable financial solutions for clients.
• Leverages ecosystem partnerships to acquire, expand, and retain relationships.
• Drives customer loyalty and increases wallet share through differentiated service.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Banking Products

Digital Awareness

Effective Communications

Managing Multiple Priorities

Matrix Management

Problem Solving

Prospecting

Retail Lending

Selling

Understanding Customer Needs

Education

Associates or equivalent degree

Job description

PNC in Niles, IL is seeking a Senior Personal Banker to grow the branch customer base and manage the customer experience. You will drive proactive sales, deepen customer relationships and collaborate with partners to expand wallet share.

This in-office role supports a comprehensive range of financial products and services. Ideal candidates have 4+ years of banking experience, strong customer service skills, and the ability to educate customers on financial options while maintaining risk