Personal Banker: Grow Client Relationships

PNC Financial Services Group; Normal (IL); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision

Life Insurance

Disability Coverage

401(k) with Match

Educational Assistance

Wellness Program

Paid Holidays

Vacation Days

Job summary

PNC Financial Services Group in Normal, IL is seeking a Personal Banker to acquire and deepen the branch customer base and deliver proactive sales and service to enhance customers' financial wellbeing.

The role emphasizes building loyalty, leveraging ecosystem partnerships, and guiding customers through PNC solutions while maintaining risk controls and a strong customer experience within an in-office environment.

Qualifications

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Roles at this level typically require an Associates or equivalent degree and related experience.
• 3+ years experience typically required; comparable education or certifications may be considered.

Responsibilities

• Acquires and deepens the branch customer base through proactive sales and service activities.
• Manages the customer experience by identifying opportunities to improve financial wellbeing and loyalty.
• Collaborates with ecosystem partners to grow customer share of wallet and drive new revenue.
• Delivers a full PNC conversation with every client interaction to identify suitable solutions.
• Learns and applies product and procedural knowledge to solve customer problems and manage risk.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Opportunity Identification

Tech Leverage

Proactive Sales

Education

Associates degree

Job description

PNC Financial Services Group in Normal, IL is seeking a Personal Banker to acquire and deepen the branch customer base and deliver proactive sales and service to enhance customers' financial wellbeing.

The role emphasizes building loyalty, leveraging ecosystem partnerships, and guiding customers through PNC solutions while maintaining risk controls and a strong customer experience within an in-office environment.