Senior Personal Banker: Drive Growth & Loyalty

Fairygodboss; Westerville (OH); On-site; USD 52,000 - 81,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401(k) with company match

Paid time off

Job summary

PNC in Westerville, OH is seeking an in-office (on-site) Banking Associate to expand the branch customer base and deliver proactive sales through a structured process. You will engage clients to position PNC solutions, drive loyalty, and collaborate with ecosystem partners to grow wallet share.

The role emphasizes in-person service, adherence to policies, and delivering a differentiated customer experience while promoting financial wellbeing and responsible banking.

Qualifications

• Accountability and risk awareness in customer-focused roles.
• Experience in banking or financial services preferred.
• Experience building customer relationships and driving loyalty.

Responsibilities

• Acquires and deepens the branch customer base through proactive sales and service activities.
• Drives proactive sales conversations using a defined sales process, including outbound calling and lobby engagement.
• Creates customer loyalty and grows wallet share through differentiated service and product positioning.
• Educates customers on managing financial transactions using technology and available resources.
• Applies product knowledge to identify and resolve customer problems and drive loyalty.
• Manages risk by adhering to policies and procedures and exercising sound judgment.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC in Westerville, OH is seeking an in-office (on-site) Banking Associate to expand the branch customer base and deliver proactive sales through a structured process. You will engage clients to position PNC solutions, drive loyalty, and collaborate with ecosystem partners to grow wallet share.

The role emphasizes in-person service, adherence to policies, and delivering a differentiated customer experience while promoting financial wellbeing and responsible banking.