Customer-First Banking Advisor

Fairygodboss; Stow (OH); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Health benefits

Dental and vision options

401(k) with company match

Job summary

PNC in Stow, OH seeks a Personal Banker to expand the customer base, deepen relationships, and deliver a superior customer experience within an in-office branch. You will partner with ecosystem partners to grow share of wallet and drive revenue while upholding risk controls and policy adherence.

The role emphasizes proactive sales, lobby engagement, and educating customers on digital tools to manage finances.

Qualifications

• Accountability and customer-centric mindset for banking
• Strong communication and problem-solving in financial services
• Experience with sales and service delivery in a branch environment
• Knowledge of branch operations and risk management

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Drive sales conversations with a defined process including outreach and lobby engagement.
• Educate customers on options for managing financial transactions with technology tools.
• Identify, mitigate and solve customer problems to drive loyalty and share of wallet.
• Adhere to policies and procedures and manage risk in daily branch operations.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

Associates degree or equivalent

Job description

PNC in Stow, OH seeks a Personal Banker to expand the customer base, deepen relationships, and deliver a superior customer experience within an in-office branch. You will partner with ecosystem partners to grow share of wallet and drive revenue while upholding risk controls and policy adherence.

The role emphasizes proactive sales, lobby engagement, and educating customers on digital tools to manage finances.