Branch Personal Banker: Build Customer Relationships

PNC Financial Services Group, Inc.; Wooster (OH); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with match

Paid time off

Job summary

PNC Financial Services Group, Inc. in Wooster, OH seeks a Personal Banker in our Retail Branch to grow the customer base through proactive sales and service activities.

You will manage the customer experience and look for opportunities to improve customers' financial wellbeing, while collaborating with ecosystem partners to expand share of wallet and loyalty. Role involves outbound calls, service-to-sales, teller interactions, and lobby engagement to meet client needs.

Qualifications

• 3+ years of experience typically required in a banking/retail role.
• Associates or equivalent degree acceptable; relevant certifications may be considered.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Manage the customer experience by identifying opportunities to improve the customer's financial wellbeing.
• Collaborate with ecosystem partners to grow customer share of wallet and drive loyalty.
• Position PNC solutions to drive new revenue and client retention.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Banking Products

Digital Awareness

Effective Communications

Managing Multiple Priorities

Matrix Management

Problem Solving

Prospecting

Retail Lending

Selling

Understanding Customer Needs

Education

Associate degree or equivalent

Tools

Retail banking software

Job description

PNC Financial Services Group, Inc. in Wooster, OH seeks a Personal Banker in our Retail Branch to grow the customer base through proactive sales and service activities.

You will manage the customer experience and look for opportunities to improve customers' financial wellbeing, while collaborating with ecosystem partners to expand share of wallet and loyalty. Role involves outbound calls, service-to-sales, teller interactions, and lobby engagement to meet client needs.