Senior People Operations Leader — Remote & Multistate

Flourish Health; Columbia (SC); Remote; USD 80,000 - 94,000; Full time

Benefits offered by this job

401(k) matching

Home Office Stipend

Paid Time Off

Medical, Dental, and Vision Insurance

Job summary

Flourish Health is seeking a Senior Manager of People Operations to lead and evolve our HR function as we scale. You will manage employee relations, benefits, HRIS, and compliance across multiple states, while developing a high-performing team in a remote environment.

You will partner with leadership to ensure strategic alignment, implement new policies, and maintain a compliant, people-first culture that supports our mission in mental health care.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field.
• 8+ years of progressive experience in People Operations or HR, with at least 3 years in a people management role.
• Extensive experience managing complex employee relations matters, including disciplinary actions, investigations, and terminations.
• Expert knowledge of FMLA, ADA, and other leave management programs.
• Deep expertise in multi‑state employment law compliance and risk management.
• Demonstrated success scaling HR operations in a growing organization (mid‑size to large company experience preferred).
• Exceptional judgment, discretion, and ability to handle highly sensitive and confidential matters.
• Preferred: HR certification (SHRM‑SCP, SPHR, or equivalent).
• Preferred: Experience in healthcare, mental health, or mission‑driven organizations.

Responsibilities

• Lead and develop a team of HR professionals, providing coaching, mentorship, and performance management.
• Build and scale the People Ops function to support organizational growth and health.
• Be consistently hands‑on while strategically delegating and training team members to take ownership of key functions as the team expands.
• Foster a culture of continuous improvement, regularly assessing and optimizing People Ops processes and systems.
• HR & Employee Relations: Manage complex employee relations matters including disciplinary actions, investigations, and terminations.
• Oversee FMLA administration, ADA accommodation requests, and other leave management programs across all organizations.
• Conduct regular audits of HR practices, policies, and employee files to ensure compliance and mitigate risk.
• Act as an escalation point for sensitive or high‑stakes employee situations.
• Model Flourish values in challenging moments and coach team members to do the same.
• Multi‑State Compliance & Risk Management: Oversee employment law compliance across multiple states, ensuring adherence to federal, state, and local regulations.
• Stay current on evolving employment legislation and proactively implement policy and process changes.
• Partner with Director of People Operations on compliance matters and risk mitigation strategies.
• Benefits & HRIS Management: Oversee benefits administration across multiple organizations, ensuring competitive and compliant offerings.
• Manage annual benefits renewal processes, vendor relationships, and employee communications.
• Lead open enrollment processes and serve as escalation point for complex benefits issues.
• Oversee HRIS and ATS administration, ensuring data integrity and system optimization.
• Develop and track key People Ops metrics to inform strategic decisions.
• Ensure accurate and compliant employee records and documentation across all systems.

Skills

Team leadership

Strategic HR leadership

Change management

Policy development

Education

Bachelor's degree in Human Resources or related field

Tools

HRIS administration

ATS administration

Job description

Flourish Health is seeking a Senior Manager of People Operations to lead and evolve our HR function as we scale. You will manage employee relations, benefits, HRIS, and compliance across multiple states, while developing a high-performing team in a remote environment.

You will partner with leadership to ensure strategic alignment, implement new policies, and maintain a compliant, people-first culture that supports our mission in mental health care.