Sr. Manager of People Operations

Flourish Health; Ann Arbor (MI); Remote; USD 80,000 - 94,000; Full time

Benefits offered by this job

401(k) matching

Home Office Stipend

Paid Time Off

Medical, Dental, and Vision Insurance

Job summary

Flourish Health is seeking a Senior Manager of People Operations to lead and scale our HR function in a remote, US-wide environment. You will oversee employee relations, benefits, HRIS/ATS, and compliance, mentoring a growing team while aligning with our mission to deliver mental health care access.

You will partner with leadership to implement policy, improve processes, and mitigate risk across multiple states.

Qualifications

• 8+ years in People Operations or HR with at least 3 years in a people management role.
• Extensive experience managing complex employee relations matters, including disciplinary actions, investigations, and terminations.
• Deep expertise in multi-state employment law compliance and risk management.
• Experience scaling HR operations in a growing organization (mid-size to large company preferred).
• Familiarity with FMLA, ADA, and leave management programs.

Responsibilities

• Lead and develop a team of HR professionals, providing coaching, mentorship, and performance management.
• Build and scale the People Ops function to support organizational growth and health.
• Be consistently hands-on while strategically delegating and training team members to take ownership of key functions as the team expands.
• Foster a culture of continuous improvement, regularly assessing and optimizing People Ops processes and systems.
• Oversee employee relations matters including disciplinary actions, investigations, and terminations.
• Oversee FMLA administration, ADA accommodation requests, and other leave management programs across all organizations.
• Conduct regular audits of HR practices, policies, and employee files to ensure compliance and mitigate risk.
• Act as an escalation point for sensitive or high-stakes employee situations.
• Oversee benefits administration across multiple organizations, ensuring competitive and compliant offerings.
• Lead open enrollment processes and serve as escalation point for complex benefits issues.
• Oversee HRIS and ATS administration, ensuring data integrity and system optimization.
• Develop and track key People Ops metrics to inform strategic decisions.

Skills

People Operations

HR Leadership

Employee Relations

Compliance & Risk Management

Team Management

HRIS & Benefits

Education

Bachelor's degree in Human Resources, Business Administration, or related field

Job description

About Us

1 in 25 adolescents and young adults will be diagnosed with serious mental illness. The majority of these families struggle to get care. Flourish (https://flourish.health/) is here to ensure that everybody gets the same access to great care.

About the Position

We are seeking a strategic, experiencedSenior Manager of People Operationsto join our People Operations team. This role is ideal for a seasoned HR leader who thrives in growing organizations, brings deep expertise in multi-state compliance and team management, and can lead the evolution of our People Ops function as we grow from a small to large organization.

You are a great fit for this role if you are both a strategic builder and hands-on operator. No employee request is too small for your attention, but you also bring a wealth of perspective on how we can build better HR team functions in a remote environment. You will oversee core People Ops functions spanning employee relations, benefits and HRIS administration, leave administration and compliance — while managing and developing a team of collaborative HR professionals. You must be mission-aligned and deeply committed to supporting teams doing incredibly important work in the mental health space.

Role Responsibilities

Strategic Leadership & Team Management

• Lead and develop a team of HR professionals, providing coaching, mentorship, and performance management.

• Build and scale the People Ops function to support organizational growth and health.

• Be consistently hands-on while strategically delegating and training team members to take ownership of key functions as the team expands

• Foster a culture of continuous improvement, regularly assessing and optimizing People Ops processes and systems

HR & Employee Relations

• Manage complex employee relations matters including disciplinary actions, investigations, and terminations

• Oversee FMLA administration, ADA accommodation requests, and other leave management programs across all organizations

• Conduct regular audits of HR practices, policies, and employee files to ensure compliance and mitigate risk

• Act as an escalation point for sensitive or high-stakes employee situations

• Model Flourish values in challenging moments and coach team members to do the same

Multi-State Compliance & Risk Management

• Oversee employment law compliance across multiple states, ensuring adherence to federal, state, and local regulations

• Stay current on evolving employment legislation and proactively implement policy and process changes

• Partner with Director of People Operations on compliance matters and risk mitigation strategies

Benefits & HRIS Management

• Oversee benefits administration across multiple organizations, ensuring competitive and compliant offerings

• Manage annual benefits renewal processes, vendor relationships, and employee communications

• Lead open enrollment processes and serve as escalation point for complex benefits issues

• Oversee HRIS and ATS administration, ensuring data integrity and system optimization

• Develop and track key People Ops metrics to inform strategic decisions

• Ensure accurate and compliant employee records and documentation across all systems

Qualifications

Required

• Bachelor's degree in Human Resources, Business Administration, or related field

• 8+ years of progressive experience in People Operations or HR, with at least 3 years in a people management role

• Extensive experience managing complex employee relations matters, including disciplinary actions, investigations, and terminations

• Expert knowledge of FMLA, ADA, and other leave management programs

• Deep expertise in multi-state employment law compliance and risk management

• Demonstrated success scaling HR operations in a growing organization (mid-size to large company experience preferred)

• Exceptional judgment, discretion, and ability to handle highly sensitive and confidential matters

Preferred

• HR certification (SHRM-SCP, SPHR, or equivalent)

• Experience in healthcare, mental health, or mission-driven organizations

Schedule

Schedule can be 8:30am-5pm or 9am-5:30 pm in Central Time to ensure crossover with employees across time zones. Employee may be based anywhere in the US but must be available to work this schedule.

Job Type: Full-Time

Work Location: Remote, but attendance and events support is required at 2+ company events per year

Salary: $80,000-$94,000

Benefits:

• 401(k) matching

• Home Office Stipend

• Paid Time Off

• Medical, Dental, and Vision Insurance

Supervisor: This role reports to the Director of People Operations.

EEO Statement

Flourish Health is an Equal Employment Opportunity (EEO) employer. We are committed to providing a work environment that is free from discrimination and harassment on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other status protected by federal, state, or local laws. We embrace diversity and encourage all qualified candidates to apply, as we believe that our differences make us stronger and more innovative. Our dedication to inclusivity is the foundation of our work culture, where everyone is valued, respected, and has an equal opportunity to thrive.

E-Verify

Flourish Health participates in E-Verify. As an employer, we comply with federal law by verifying the identity and employment eligibility of all individuals hired to work in the United States.