Senior Payroll Technical Support Lead

Fairygodboss; Alpharetta (GA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Equity, inclusion, and belonging initiatives

Ongoing training and mentorship

Best-in-class benefits from Day 1

Company-paid volunteer time

Support for mental health

Job summary

Fairygodboss is looking for a Lead Technical Service Advisor in Alpharetta, Georgia. The role involves managing client challenges related to payroll, providing extensive support, and collaborating with various teams. Candidates should have a robust background in customer service or HR/HRIS systems, along with the required Certified Payroll Professional Certification.

The company offers a culture of inclusion, equity, and various growth opportunities, with comprehensive benefits starting on Day 1.

Qualifications

• Minimum of four years in customer service or HR/HRIS systems.
• At least one year as a Technical Service Advisor.
• Availability for overtime during peak seasons.

Responsibilities

• Provide client support via various channels.
• Collaborate with teams for seamless client experiences.
• Deliver advanced application support.

Skills

Customer service

Payroll processing

Technical support

ADP platforms

Problem-solving

Education

College degree (desirable)

Certified Payroll Professional Certification

Tools

ADP Workforce Now

CRM software

Job description

Fairygodboss is looking for a Lead Technical Service Advisor in Alpharetta, Georgia. The role involves managing client challenges related to payroll, providing extensive support, and collaborating with various teams. Candidates should have a robust background in customer service or HR/HRIS systems, along with the required Certified Payroll Professional Certification.

The company offers a culture of inclusion, equity, and various growth opportunities, with comprehensive benefits starting on Day 1.