Senior Payroll Tax Lead & SME

Intuit; Houston (TX); Sur place; USD 41 000 - 55 000; Plein temps

Résumé du poste

Intuit's SelectTime team seeks a Lead Tax Processor and Subject Matter Expert to guide Payroll Tax Operations in Houston, with strategic impact on complex tax disputes and SOP governance. You will own and approve high-stakes amended filings, coach staff, and drive continuous improvements while ensuring compliance across US jurisdictions and cross-functional collaboration.

The role emphasizes leadership in a fast-paced service environment with flexible work considerations and a focus on quality

Qualifications

• 4+ years of payroll tax experience with a demonstrated focus on complex tax defect resolution, notice response, and multi-state amendment filings.
• Lead, senior specialist, or SME experience with coaching/mentoring junior staff through nuanced resolution scenarios.
• Expert knowledge of tax payment and filing regulations across US jurisdictions, including local municipal tax systems (e.g., PA, OH) and state programs (e.g., PFML, SDI).
• Advanced writing skills used to create, review, and approve Standard Operating Procedures and technical documents for a tax processor audience without requiring revision.
• Demonstrated ownership of team SLAs by identifying red flags and resolving workflow barriers before impact.
• A validation-first mindset with fully vetted potential solutions and alternatives presented to leadership.
• 5+ years handling highly sensitive customer and internal escalations with minimal leadership guidance.
• 4+ years in contact center, customer service, or back-office operations enabling high-volume service needs.
• Comfortable leveraging/testing AI tools to improve daily tasks and drive improvements.

Responsabilités

• Serve as the primary, real-time go-to technical expert for TP1, TP2, and TP3 staff, answering complex questions and teaching resolution paths to build team capability.
• Own the authoring, technical review, and formal approval of SOPs and KB articles across core operations.
• Conduct structured coaching sessions at least quarterly with assigned team members using SBIC model to close skill gaps.
• Lead or contribute to team huddles, group QA sessions, and daily stand-ups in absence of M1 manager.
• Maintain mastery of daily business, oversee WIP, backlog, and aging reports to suggest staffing adjustments.
• Resolve severe payroll tax notices (IRS/state) across multiple quarters, including cross-jurisdictional issues.
• Approve complex amended Federal (Form 941-X, W-2c) and State returns with complete audit trails.
• Identify systemic trends and risks, communicating with data-driven recommendations to leadership and stakeholders.
• Represent team in cross-functional meetings with a compliance-focused stance and risk-informed alternatives.

Connaissances

Payroll tax

Lead experience

SOP writing

Coaching

Cross-functional

AI tools

Escalations

Customer service

Description du poste

Intuit's SelectTime team seeks a Lead Tax Processor and Subject Matter Expert to guide Payroll Tax Operations in Houston, with strategic impact on complex tax disputes and SOP governance. You will own and approve high-stakes amended filings, coach staff, and drive continuous improvements while ensuring compliance across US jurisdictions and cross-functional collaboration.

The role emphasizes leadership in a fast-paced service environment with flexible work considerations and a focus on quality