Collections Manager II: Data-Driven Negotiations & Growth

JPMorgan Chase & Co.; Tempe (AZ); On-site; USD 65,000 - 95,000; Full time

Job summary

JPMorgan Chase & Co. in Tempe, AZ seeks a Collections Manager II to lead a team focused on negotiating payments and resolving delinquent accounts, while driving innovative solutions and automation. You will coach and develop the team, ensure regulatory compliance, and improve the customer journey through analytics-driven improvements.

The role requires strong leadership, data-driven decision making, and cross-functional collaboration to protect the bank's assets and reputation.

Qualifications

• 5+ years of experience in managing collections processes with a focus on negotiation and delinquency resolution.
• Proficiency with advanced computer systems to optimize collections and customer interactions.
• Experience analyzing data and using automation to improve processes and efficiency.
• Proven ability to lead cross-functional teams and align strategies across departments.
• Experience managing a team, fostering inclusion, and guiding professional growth.

Responsibilities

• Lead negotiations to resolve past due or overdrawn accounts with mutually beneficial outcomes.
• Implement innovative collection solutions and process improvements using data analytics and automation.
• Direct day-to-day operations of the collections team while ensuring policy adherence.
• Utilize computer systems to manage customer interactions and deliver a positive experience.
• Collaborate with other departments to align collections strategies and drive success.

Skills

Leadership

Negotiation

Data analytics

Cross-functional collaboration

Team management

Regulatory compliance

Advanced computer literacy

Tools

CRM systems

Data analytics tools

Job description

JPMorgan Chase & Co. in Tempe, AZ seeks a Collections Manager II to lead a team focused on negotiating payments and resolving delinquent accounts, while driving innovative solutions and automation. You will coach and develop the team, ensure regulatory compliance, and improve the customer journey through analytics-driven improvements.

The role requires strong leadership, data-driven decision making, and cross-functional collaboration to protect the bank's assets and reputation.