Senior Payments Implementation Lead

Early Warning Services LLC; New York (NY); Hybrid; USD 125,000 - 156,000; Full time

Benefits offered by this job

Healthcare Coverage

401(k) Retirement Plan

Paid Time Off

Paid Parental Leave

Maven Family Planning

Job summary

Early Warning Services LLC is seeking a Senior Implementation Delivery Lead to drive adoption of our products. You will collaborate across Product, Engineering, Design, and Operations to manage client-facing implementations and ensure smooth onboarding into the EWS ecosystem.

The role requires guiding merchant integrations, enforcing QA standards, and mentoring teams. A strong background in digital payments, analytics, and stakeholder management is essential, with a hybrid work model in select

Qualifications

• Education and/or experience typically obtained through completion of a bachelor’s degree or equivalent.
• Typically 8+ years of progressive experience in integrations, product implementation, or related roles.
• Strong experience with web browser and mobile app ecosystems (iOS, Android) and in-app user flows.
• Proven ability to manage vendors, consultants, or cross-functional teams.
• Deep understanding of digital checkout, payments, or e-commerce experiences.
• Strong analytical and problem-solving skills with a focus on improving user experience and performance.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead implementation delivery and direct the implementation team and consultants supporting merchant integrations.
• Enforce standards, QA processes, and delivery expectations.
• Review implementation work for consistency, quality, and adherence to best practices.
• Drive accountability across timelines, deliverables, and outcomes.
• Identify and address implementation friction points (e.g., redirects, latency, drop-offs).
• Implement standardized pre-launch scorecards and post-launch reviews.
• Lead technical and UX design reviews with clients.
• Serve as a Subject Matter Expert (SME) and escalation point for complex implementations.
• Act as the primary expert on mobile checkout and app-based implementations.
• Advise external partners on optimal integration approaches.
• Training and mentoring of team members on implementations, procedures and controls.
• Drive Cross-Functional Alignment across Product, Engineering, Design, and Operations.
• Facilitate implementation reviews and readiness assessments for key launches.
• Ensure learnings are captured and scaled across future integrations.
• Support go/no-go decisions with clear recommendations based on implementation readiness.
• Partner with product to enhance documentation, playbooks, and training materials.
• Share integration and product feedback with Product and Technology groups to influence roadmap and new product enhancements.
• Build Scalable Playbooks & Standards Create repeatable processes to reduce variability across external organizations.
• Continuously refine best practices based on data, feedback, and evolving platform capabilities.

Skills

Web & mobile app ecosystems (iOS, 2)

Vendor management

Cross-functional team leadership

Payments / e-commerce knowledge

Analytical problem-solving

Communication & stakeholder management

Education

Bachelor’s degree or equivalent

Job description

Early Warning Services LLC is seeking a Senior Implementation Delivery Lead to drive adoption of our products. You will collaborate across Product, Engineering, Design, and Operations to manage client-facing implementations and ensure smooth onboarding into the EWS ecosystem.

The role requires guiding merchant integrations, enforcing QA standards, and mentoring teams. A strong background in digital payments, analytics, and stakeholder management is essential, with a hybrid work model in select