Senior Payment Integrity Implementation Lead

Lyric; Olympia (WA); Remote; USD 104,000 - 157,000; Full time

Job summary

Lyric is seeking a Senior Client Engagement Manager (Post-Pay) to lead client partnerships through the full implementation lifecycle, translating payer needs into actionable requirements and ensuring adoption of Lyric's Replay product suite.

The role focuses on post-payment integrity across COB, data mining, DRG review, and clinical chart review, collaborating with cross-functional teams to deliver measurable, auditable outcomes for health plans.

Qualifications

• Bachelor's degree in healthcare administration, business, information systems, data analytics, project management, or related field.
• Minimum of five years' experience in healthcare payment integrity or related field.
• Minimum of three years leading complex healthcare implementations or workstreams.
• Expert-level knowledge of post-payment payment integrity across COB, data mining, DRG review, coding or chart review.
• Ability to elicit, analyze, document, validate, and obtain approval for complex requirements.
• Experience with process flows, user stories, data specifications, and traceability.
• Ability to travel approximately 20 percent.

Responsibilities

• Serve as the primary payment integrity implementation lead for assigned payer clients.
• Lead discovery sessions, working meetings, demonstrations, status reviews, decision forums, and executive-ready updates.
• Build trusted relationships with client leaders, SMEs, project managers, data and technology teams, and operational users.
• Set clear expectations, confirm ownership and due dates, follow through on commitments, and communicate changes promptly.
• Advise clients on implementation choices, workflow design, and practical tradeoffs while keeping the solution aligned with scope.

Skills

Client relationship management

Requirements discovery

Cross-functional collaboration

Data mapping

Communications

Governance

Negotiation

Education

Bachelor's degree in healthcare administration or related

Tools

Jira

Azure DevOps

Confluence

Job description

Lyric is seeking a Senior Client Engagement Manager (Post-Pay) to lead client partnerships through the full implementation lifecycle, translating payer needs into actionable requirements and ensuring adoption of Lyric's Replay product suite.

The role focuses on post-payment integrity across COB, data mining, DRG review, and clinical chart review, collaborating with cross-functional teams to deliver measurable, auditable outcomes for health plans.