Senior Patient Services & Surgery Support Specialist

Advanced Foot & Ankle Care Centers; Round Rock, Northern (TX, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Tuition reimbursement

PTO accrual from Day 1

Job summary

Baylor Scott & White Health in Texas seeks a Patient Services Specialist 3 to provide advanced administrative support in a physician's office. The role handles complex tasks, escalations, and backup supervision when needed.

The position supports staff training, process improvements, and ensures high-quality, patient-centered care across the clinic. Strong communication and customer service are essential.

Qualifications

• HS diploma or GED required.
• Experience with medical office procedures preferred.
• Knowledge of patient registration and insurance processes.

Responsibilities

• Assist in patient check-in and check-out, scheduling, insurance verification and answering phones.
• Handle complex tasks and respond to escalated issues.
• Mentor and train staff in processes and procedures.

Skills

Communication skills

Customer service

Interpersonal skills

Scheduling

Training/mentoring

Phone etiquette

Epic experience

Education

High School Diploma or GED

Tools

Epic

Job description

Baylor Scott & White Health in Texas seeks a Patient Services Specialist 3 to provide advanced administrative support in a physician's office. The role handles complex tasks, escalations, and backup supervision when needed.

The position supports staff training, process improvements, and ensures high-quality, patient-centered care across the clinic. Strong communication and customer service are essential.