Senior Patient Services & Scheduling Lead

Covenant-Management-Systems,-L.p.; Austin (TX); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Austin Regional Clinic is seeking a Patient Service Coordinator to support front desk and business office operations on-site at our Austin, TX location. You will handle patient registration, referrals, authorizations, and scheduling while ensuring HIPAA compliance and smooth daily workflow.

Responsibilities include answering phones, greeting patients, processing deposits, and assisting training of junior staff.

Qualifications

• High school diploma or GED is required.
• Six or more months of experience in a healthcare facility.
• Experience using a PC in a Windows environment.
• Proficiency in CBO Site Requests, CRWQ, Surgery Scheduling, Hospital Tickets or Referrals.

Responsibilities

• Perform all tasks of the Patient Service Coordinator as needed.
• Assist front desk duties including answering phones, booking appointments, greeting patients, check-in/check-out, and end of day processing.
• Register patients by collecting and entering demographic and insurance information.
• Process referrals and authorizations.
• Open front office and complete end of day processing.
• Assist with prior authorizations for medications and verify MyChart scheduling accuracy.
• Research and resolve patient account issues in work queues and process denial adjustments.
• Communicate with providers on coding issues and train entry level staff.
• Adhere to HIPAA, OSHA, and Code of Conduct; maintain attendance.
• Occasionally cover Surgery Scheduling and other duties as needed.

Skills

Verbal communication

Written communication

Medical terminology

ICD/CPT coding knowledge

Teamwork

Problem solving

Multitasking

Keyboarding

Education

High school diploma or GED

Tools

Epic

Windows

Job description

Austin Regional Clinic is seeking a Patient Service Coordinator to support front desk and business office operations on-site at our Austin, TX location. You will handle patient registration, referrals, authorizations, and scheduling while ensuring HIPAA compliance and smooth daily workflow.

Responsibilities include answering phones, greeting patients, processing deposits, and assisting training of junior staff.