Patient Services Specialist – Front Desk

Austin Regional Clinic; Austin (TX); On-site; USD 20,664,000 - 30,307,200; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible Spending Accounts

PTO

401(k)

Life Insurance

Long Term Disability

Tuition Reimbursement

Child Care Assistance

Job summary

Austin Regional Clinic is seeking a friendly Front Desk/Appointment Clerk in Austin, TX to manage check-in/check-out and schedule patient appointments. You will verify insurance eligibility and collect payments while ensuring accurate demographics and HIPAA compliance.

Responsibilities include greeting patients, updating records, handling patient registrations, and printing necessary documents. A high school diploma and Windows PC experience are required; medical setting experience is preferred.

Qualifications

• High school diploma or GED required.
• Experience using a PC in a Windows environment required.
• Knowledge of medical insurance preferred; strong communication is essential.

Responsibilities

• Book appointments in the computer system and update demographic information as needed.
• Greet patients and assist them in the system.
• Verify insurance eligibility using online resources.
• Collect payments, post amounts, and balance the cash drawer.
• Print receipts, face sheets, and other documents as needed.
• Handle on-site registration and release of information requests.

Skills

Customer service

Interpersonal skills

Communication

Teamwork

Problem solving

Prioritization

Attention to detail

Education

High school diploma or GED

Experience in medical setting

Tools

Windows

10-key

Job description

Austin Regional Clinic is seeking a friendly Front Desk/Appointment Clerk in Austin, TX to manage check-in/check-out and schedule patient appointments. You will verify insurance eligibility and collect payments while ensuring accurate demographics and HIPAA compliance.

Responsibilities include greeting patients, updating records, handling patient registrations, and printing necessary documents. A high school diploma and Windows PC experience are required; medical setting experience is preferred.