Senior Patient Services Lead — Mentor & Data Champion

INTEGRIS Health; Oklahoma City (OK); On-site; USD 21,000 - 30,000; Full time

Job summary

INTEGRIS Health is seeking a Senior Patient Services Representative to mentor entry-level staff and maintain data integrity across clinic records. You will handle calls, scheduling, and patient information with accuracy, guiding teammates and ensuring compliance with safety goals.

The role requires clinic experience, strong communication, and the ability to train others while coordinating with clinical staff to place patients and manage billing tasks effectively.

Qualifications

• 3 years experience in a health care setting including interpersonal & telephone customer service.
• Knowledge of Microsoft Office applications and basic clerical duties.

Responsibilities

• Enters daily charges accurately, including time of service payments.
• Balances end of day business transactions accurately.
• Makes appointments for visits and informs clinical staff of emergencies.
• Verifies insurance eligibility and benefits.
• Accurately enters patient demographics into the practice management system.
• Completes outgoing referrals.
• Assists in training new employees.
• Responsible for receiving and/or dispatching incoming phone calls.
• Contacts third party payers for benefit and pre-certification information and enters info into billing system.
• Collects checks and cash for co-pays and deductibles; collects deposits and/or makes financial arrangements with guarantor.
• Performs financial counseling to patient/family as it pertains to ambulatory care billing processes.
• Works with clinical staff to ensure proper patient placement.
• Performs check in and out duties accurately and timely.
• Takes messages when answering the telephone, with correct spelling and two patient identifiers.
• Takes messages from pharmacies, physicians and hospital personnel; directs to clinician/provider.
• Manages large call volume while maintaining excellent telephone etiquette.
• Organizes workflow to meet patient needs in a timely manner.

Skills

Healthcare experience

Customer service

Microsoft Office

Job description

INTEGRIS Health is seeking a Senior Patient Services Representative to mentor entry-level staff and maintain data integrity across clinic records. You will handle calls, scheduling, and patient information with accuracy, guiding teammates and ensuring compliance with safety goals.

The role requires clinic experience, strong communication, and the ability to train others while coordinating with clinical staff to place patients and manage billing tasks effectively.