Senior Patient Access Lead & Training Specialist

Renown Health; Reno (NV); On-site; USD 42,000 - 65,000; Full time

Job summary

Renown Health seeks a Senior Patient Access Representative to perform comprehensive patient registrations, screen for payer sources, and coordinate with leadership to ensure accurate insurance authorizations and timely admissions.

The role emphasizes mentoring team members, auditing registrations, and driving process improvements while maintaining compassionate patient interactions across sites. EPIC familiarity is preferred.

Qualifications

• Working-level knowledge of the English language (reading, writing and speaking).
• Experience: Patient Access Representative for at least 12 months or lead experience in lieu of direct experience.
• Strong computer skills including MS Excel and MS Word; EPIC system experience preferred.

Responsibilities

• Perform registration duties and coordinate with Patient Access Leaders.
• Lead training and onboarding for new hires.
• Develop and revise standard work and implement quality assurance measures (JACHO).
• Monitor workflows to improve patient experience and financial accuracy.
• Serve as a resource for day-to-day operational questions and patient de-escalation.

Skills

English proficiency

Customer service

Tools

MS Excel

MS Word

EPIC system

Job description

Renown Health seeks a Senior Patient Access Representative to perform comprehensive patient registrations, screen for payer sources, and coordinate with leadership to ensure accurate insurance authorizations and timely admissions.

The role emphasizes mentoring team members, auditing registrations, and driving process improvements while maintaining compassionate patient interactions across sites. EPIC familiarity is preferred.