Patient Services Representative

INTEGRIS Health; Edmond (OK); Presencial; USD 21 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Front-loaded PTO

Medical benefits

Education assistance

24/7 mental health support

Resumo da oferta

INTEGRIS Health in Edmond, OK is seeking a Patient Services Representative to handle patient calls, scheduling, and basic medical record scanning. You will verify insurance, collect payments, and ensure accurate demographics in the practice management system.

This role requires at least 6 months of customer service experience, with preferred clerical exposure and the ability to manage high call volumes with professional telephone etiquette.

Qualificações

• 6 months customer service experience.
• IMG Float Pool requires Oklahoma Driver's License and acceptable driving record.

Responsabilidades

• Receive and dispatch incoming phone calls.
• Collect copays and deductibles; arrange payments.
• Check in/out duties; schedule visits; inform clinicians of emergencies.
• Verify insurance eligibility and enter demographics into the system.
• Take clear messages with patient identifiers; route to staff.
• Manage high call volume with professional etiquette; organize workflow.

Conhecimentos

Customer service

Phone etiquette

Data entry

Communication

Ferramentas

Practice management system

Descrição da oferta de emprego

Job Description

The Patient Services Representative is responsible for answering telephones, taking concise messages, scanning and indexing information into the medical record, handling requests for medical records and basic scheduling.

The Patient Services Representative is responsible for answering telephones, taking concise messages, scanning and indexing information into the medical record, handling requests for medical records and basic scheduling.

This position requires population specific competencies. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires.

Responsibilities

• Responsible for receiving and/or dispatching incoming phone calls
• Collects payments for copays and deductibles
• Makes financial arrangements for patients
• Performs check in and out duties accurately and timely
• Makes appointments for visits and, if an emergency, informs a clinical employee or provider
• Verifies insurance eligibility and benefits and records the information in the medical record; completes referrals to specialty providers, home health, etc.
• Accurately enters patient demographics into the practice management system
• Takes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety Goals
• Takes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the Clinical employee and/or Provider
• Manages large call volume while maintaining excellent telephone etiquette
• Organizes workflow to meet patient needs in a timely manner

Reports to Office Manager/Supervisor.

Required Qualifications

EXPERIENCE:

• 6 months customer service experience
• IMG Float Pool: This job requires the incumbents to operate a INTEGRIS-owned vehicle OR personal vehicle (non-INTEGRIS-owned) and therefore must have a current Oklahoma State Driver's License as well as a driving record which is acceptable to our insurance carrier.

Preferred Qualifications

EXPERIENCE:

• 1-year clerical experience
• Experience in the following areas: responsibility for cashier procedures and/or basic accounting, clinic check in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology, general knowledge of CPT and ICD-9 coding
• 6 months telephone customer service experience

INTEGRIS Health is an Equal Opportunity Employer. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.

About Us

Get to Know Your Team

• INTEGRIS Health, Oklahoma’s largest not-for-profit health system, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives.
• Benefits of being an INTEGRIS Health caregiver include front-loaded PTO, medical benefits through the extensive INTEGRIS Health network, financial assistance for continued education, 24/7 mental health support and more.
• Take the first step toward growing your career by joining us.