Patient Services Representative Sr

INTEGRIS Health; Oklahoma City (OK); On-site; USD 21,000 - 30,000; Full time

Job summary

INTEGRIS Health is seeking a Senior Patient Services Representative to mentor entry-level staff and maintain data integrity across clinic records. You will handle calls, scheduling, and patient information with accuracy, guiding teammates and ensuring compliance with safety goals.

The role requires clinic experience, strong communication, and the ability to train others while coordinating with clinical staff to place patients and manage billing tasks effectively.

Qualifications

• 3 years experience in a health care setting including interpersonal & telephone customer service.
• Knowledge of Microsoft Office applications and basic clerical duties.

Responsibilities

• Enters daily charges accurately, including time of service payments.
• Balances end of day business transactions accurately.
• Makes appointments for visits and informs clinical staff of emergencies.
• Verifies insurance eligibility and benefits.
• Accurately enters patient demographics into the practice management system.
• Completes outgoing referrals.
• Assists in training new employees.
• Responsible for receiving and/or dispatching incoming phone calls.
• Contacts third party payers for benefit and pre-certification information and enters info into billing system.
• Collects checks and cash for co-pays and deductibles; collects deposits and/or makes financial arrangements with guarantor.
• Performs financial counseling to patient/family as it pertains to ambulatory care billing processes.
• Works with clinical staff to ensure proper patient placement.
• Performs check in and out duties accurately and timely.
• Takes messages when answering the telephone, with correct spelling and two patient identifiers.
• Takes messages from pharmacies, physicians and hospital personnel; directs to clinician/provider.
• Manages large call volume while maintaining excellent telephone etiquette.
• Organizes workflow to meet patient needs in a timely manner.

Skills

Healthcare experience

Customer service

Microsoft Office

Job description

Job Description

The Patient Services Representative Senior acts as a mentor to new entry-level Patient Services Representatives and is responsible for ensuring the integrity of clinic data and patient information, answering telephones, taking concise messages, scanning and indexing information into the medical record, handling requests for medical records and basic scheduling.

The Patient Services Representative Senior acts as a mentor to new entry-level Patient Services Representatives and is responsible for ensuring the integrity of clinic data and patient information, answering telephones, taking concise messages, scanning and indexing information into the medical record, handling requests for medical records and basic scheduling. This position requires population specific competencies. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires.

Responsibilities

The Patient Services Representative Senior responsibilities include, but are not limited to, the following:

• Enters daily charges accurately, including time of service payments
• Balances end of day business transactions accurately
• Makes appointments for visits and, if an emergency, informs a clinical employee or provider
• Verifies insurance eligibility and benefits
• Accurately enters patient demographics into the practice management system
• Completes out-going referrals
• Assists in training new employees
• Responsible for receiving and/or dispatching incoming phone calls
• Contacts third party payers for benefit and pre-certification information and enters information into the billing system
• Collects checks and cash for co-pays and deductibles; collects deposits and/or makes financial arrangements with guarantor
• Performs financial counseling to patient/family as it pertains to ambulatory care billing processes and procedures
• Works directly with the clinical staff to ensure proper patient placement
• Performs check in and out duties accurately and timely
• Takes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety Goals
• Takes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the Clinical employee and/or Provider
• Manages large call volume while maintaining excellent telephone etiquette
• Organizes workflow to meet patient needs in a timely manner.

The Patient Services Representative Senior reports to the Office Manager/Supervisor.

Qualifications

REQUIRED QUALIFICATIONS

EXPERIENCE:

• 3 years experience in a health care setting to include both interpersonal & telephone customer service

SKILLS:

• Knowledge of Microsoft Office

Preferred Qualifications

EXPERIENCE:

• Experience in the following areas: responsibility for cashier procedures and/or basic accounting, clinic check in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology, general knowledge of CPT and ICD-9 coding

INTEGRIS Health is an Equal Opportunity Employer. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.

About Us

Get to Know Your Team

• INTEGRIS Health, Oklahoma's largest not-for-profit health system, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives.
• Benefits of being an INTEGRIS Health caregiver include front-loaded PTO, medical benefits through the extensive INTEGRIS Health network, financial assistance for continued education, 24/7 mental health support and more.
• Take the first step toward growing your career by joining us.