Senior Patient Services & Billing Advocate

Nebraska Medicine; United States; Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Tuition assistance up to 5,000/year

Clarkson College discount 35%

Career advancement opportunities

Job summary

Nebraska Medicine is seeking a Customer Service Senior Associate to resolve patient concerns and support billing inquiries in a fast-paced environment. Training begins on the First Shift at the ECCP location in the Mutual of Omaha Building, Omaha, Nebraska, with a 6–8 week training period before transitioning to a regular 9:00 am–5:30 pm schedule.

The role emphasizes patient advocacy, collaboration across departments, and maintaining excellent communications with customers while adhering to

Qualifications

• High school education or equivalent; additional college coursework or equivalent experience.
• Able to interact with customers by phone and in person.
• Knowledge of patient billing process.
• Strong research and problem-solving abilities.
• Analytical, organizational, and teamwork skills.
• Excellent verbal and written communication; ability to work with diverse customers.
• Proficient with Microsoft Office, Excel, databases, and payer applications.
• Typing at least 40 words per minute with 95% accuracy.

Responsibilities

• Maintain prompt and accurate customer relations in a fast-paced environment, resolving patient concerns.

Skills

Customer service

Billing knowledge

Problem solving

Communication skills

MS Office

Typing speed

Payer applications

Research skills

Education

High school education or equivalent

Higher education coursework in business/healthcare

Associate's degree in business administration or related field

Tools

Microsoft Office

Microsoft Excel

Databases

Payer applications

Job description

Nebraska Medicine is seeking a Customer Service Senior Associate to resolve patient concerns and support billing inquiries in a fast-paced environment. Training begins on the First Shift at the ECCP location in the Mutual of Omaha Building, Omaha, Nebraska, with a 6–8 week training period before transitioning to a regular 9:00 am–5:30 pm schedule.

The role emphasizes patient advocacy, collaboration across departments, and maintaining excellent communications with customers while adhering to